Baidu download link expired or not working: what to do
Your download link works until the order's service period ends. Here is what to check when it does not.
Return to the order first
Use your saved order access in the same browser, sign in to the account that owns the order, or open the private download page from your email. Knowing an order number is not enough to see or download an order.
Check the download status
Your order page shows whether the download is ready, still being prepared, or failed. Each order is one download: a single file, or one ZIP archive of several files. The link works until the order's service period ends, so if a download was interrupted, simply download again from the order page or your email.
When preparation fails
Preparation can fail temporarily when the source share is unavailable or the download service is busy. The order shows a clear error with a “Try again” button rather than an invented progress percentage. If it still fails, use “Report a problem” and include your order number. Paid orders that cannot be delivered are refunded.
Keep the original source available
PanPull prepares your order from the share as it was when you paid. If the share owner removes or changes files before preparation, it stops rather than delivering different files. Check the share with its owner and contact us with your order number.
Protect your access
Do not post your order link, your private download page or a download URL publicly. Never send your Baidu cookies, account password or complete payment details to support.
Service limits
When the service period ends, the prepared files are deleted and the download stops working; the period cannot be extended. A refund or a reversed payment ends access at once. A storage link that was already opened may keep working until the stored file is deleted.
Paste your share link
Check the total size first. You will see the full price before checkout; checking a link does not charge you.